Resume
VERANIA VILLELA ALVAREZ
| Phoenix, Arizona, |
SUMMARY OF SKILLS
● Strong communication skills (written, verbal, public and interpersonal); Bilingual in English and Spanish
● Ability to multitasking without sacrificing details
● Strong organizational and initiative skills
EDUCATION
Northern Arizona University, Flagstaff, AZ June 2024- May 2025
Bachelor’s in Applied Human Behavior
BHS 90/30 Program
Glendale Community College, Glendale, AZ
Associate in Applied Science, Behavioral Health Sciences with an emphasis in Criminal Justice
Advanced and Basic Certificate
Relevant Coursework:
● Therapeutic Models and Interventions in Indiv Therapy
● Ethical, Legal & Professional Issues in Behavioral Health & Social Service
● Case Management and Clinical Documentation
● Professional Resiliency and Well-Being
● Applied Therapeutic Communication Skills
● Introduction to Criminal Justice
APOLLO HIGH SCHOOL, GLENDALE, ARIZONA Graduation: May 2018
● Maintained a 3.0 GPA
● Advanced Diploma
WORK EXPERIENCE
Maricopa County, Probation Administration Assistant, Phoenix, AZ January 2023- Current
● Ensure great communication skills are used
● Work efficiently and collaboratively with co-workers to meet daily goals
● Collaborate with other areas to ensure the completeness of tasks and meet deadlines
● Utilize organizational skills for filing
● Helped with Training
● Have received Pride Awards
Trimaco, Machine Operator/Packer, Glendale, AZ April 2020- January 2023
● Follow safety procedures while operating heavy equipment
● Work efficiently and collaboratively with co-workers to meet daily goals
● Exhibit leadership skills when helping to train new packers in designated area
● Collaborate with other areas to ensure the completeness of tasks and meet deadlines
● Utilize organizational skills while inventorying product within the warehouse
Adecco, Customer Service Representative- Phoenix, AZ May 2019 - August 2019
● Bilingual Call Center Agent, assisted customers within different industries regarding potential security breaches
● Utilized discretion and confidentiality when dealing with personal information while reviewing customer accounts
● Received recognition for providing outstanding customer service
● Intermediate level of proficiency with computers and current technology- managed and navigated multiples screens to locate information/documentation
Sears at Arrowhead, Merchandise Pickup (Store Support), Peoria, AZ December 2017 - April 2018
● Collaborated with peers while working on backroom stocking
● Utilized organizational skills while organizing Softlines and Hardlines (go backs, folding clothes)
Provided quality customers service while assisting customers within the store